Privacy Policy
This page explains what information Memorize Medicine (the “Platform”, also called Memorize Medical Learning App, run from the Arab Republic of Egypt) collects, why, and what you can do about it.
It covers the website memorizemed.app and the Memorize Medicine apps for Android and iOS. If you study with another academy that runs on Memorize Medicine, the Privacy Policy for Academy Portals applies to you as well.
We are based in Egypt and our students are in Iraq, Egypt and across the Gulf. This policy applies to everyone the same way. We don't collect more from students in one country than another.
Tap a section to open it.
1. What we collect
Only what the Platform needs to work. No data brokers, no ad tracking, no analytics profiles.
| Type | Examples | Why |
|---|---|---|
| Account details | Full name, email, phone number, password, and a profile photo if you add one | Signing in and linking you to your courses |
| Payment and enrollment records | Receipt or enrollment proof image you upload, transfer number, payment method, amount, date, invitation codes you use | Checking your payment or enrollment and opening your course. We never see or store card numbers |
| Study activity | Lectures watched, quiz and question bank answers, flashcard reviews, study plan progress | Your progress, flashcard scheduling, and behind-schedule alerts |
| Your own notes | Notes and highlights you save on a lecture or question | Showing them to you, and in your notes export |
| Messages and feedback | Messages to tutors and support, feedback you choose to send, and which announcements you've read | Course communication and support history |
| Devices | An ID we create for each device you sign in on, and the device and browser type | The two-device limit that protects course content (section 8) |
| Notifications | A push subscription, only if you turn notifications on | Sending payment, enrollment and message alerts to your phone |
| Technical data | Your IP address and approximate country, as part of normal web traffic | Keeping the service secure, and showing prices in your currency. We don't store your country or keep a location history |
We don't collect your precise location, your contacts or data from other apps on your phone.
2. What we don’t do
- We never sell your data, to anyone.
- We don't show ads or share your data with advertisers.
- We don't store card numbers. You pay by bank or wallet transfer and upload a receipt.
- We don't use third-party analytics, advertising IDs or tracking cookies. The site keeps your sign-in and settings (such as theme and language) in your browser so you stay signed in.
3. Who can see your data
You can see your account and study data. So can Memorize staff (support and admin) when they need it to check a payment or fix a problem. A tutor can see messages you send them and how students in their own course are doing, but not your private notes or payment records. Other students can't see anything you study.
Feedback you send from your dashboard is read by our staff first. If we approve it, your quote and the name you gave are shown on our homepage. Ask us at any time and we'll take it down.
We share data with the authorities only when the law requires it.
4. Our service providers and where data is stored
The Platform runs on third-party services, so your data is stored and processed outside Egypt, Iraq and the Gulf, on servers in other countries, wherever you study from. The providers we use are:
- Supabase: the database and sign-in. It holds your account and study activity.
- Cloudflare: website hosting, file storage (receipt images, lecture files, profile photos), video delivery, automatic reading of receipt images to check payments, and encrypted backups.
- GitHub: runs our backup job, which copies the database, encrypts it and stores it on Cloudflare. No copy is kept on GitHub.
- Bunny.net (Bunny Stream): plays lecture videos on academy portals. It receives your IP address and device type when you watch.
- Resend: account emails, such as confirming your email address or resetting your password.
- OTPIQ: sign-up and sign-in codes sent to your phone by Telegram or SMS. When a code goes by Telegram, Telegram receives your phone number.
- Google Gemini: reads lecture files that tutors upload, to draft questions. It never receives student data.
- Push services: Google, Apple or Mozilla deliver notifications to your device, only if you turn them on.
- Google Play and the App Store: handle downloading our app, under their own privacy policies.
Each one handles data only on our instructions. None of them may use your data for their own purposes.
5. How long we keep it
| Data | Kept for |
|---|---|
| Account details and study progress | As long as your account exists. Course access is for life, so we don't delete inactive accounts, or the access you paid for would go with them. Deleted when you delete your account (section 6). |
| Approved payment records | 5 years from the payment date, as financial records, even after your account is deleted. After deletion they are unlinked from your account and keep only your name and the payment details. |
| Receipts waiting for review, or denied | Deleted with your account. |
| Support messages and tickets | 2 years after the conversation is closed, or until you delete your account, whichever comes first. |
| Device records and push subscriptions | Until the device is removed, you turn notifications off, or you delete your account. |
| Encrypted backups | Up to 12 months, then deleted. Anything you delete leaves our backups within that time. |
6. Deleting your account
You can delete your account yourself, at any time, in the app or on the website:
- Sign in, open the menu and tap Delete my account. Students also find it at the bottom of Settings.
- Type DELETE (or حذف) to confirm.
Your profile, sign-in, course access (paid access included), progress, notes, flashcards, messages, devices and notifications are deleted straight away. This can't be undone. Approved payment records are kept as section 5 says.
Deleting your account is not a refund. If you are still inside the 7-day refund window, ask for your refund first (Terms of Use, section 4).
Can't sign in? Email [email protected] from the email address on the account, or tell us the phone number on it, and we'll delete it within 7 days.
7. Your choices
- Export your notes any time from the question bank and course pages.
- Change your name, email, phone number, password and photo in Settings.
- Turn notifications off in Settings.
- Ask us for a copy of the data we hold about you, or to correct it.
- Ask us to take down feedback shown on our homepage.
Email [email protected] for any of these. We reply within 24 to 48 hours.
If the data protection law where you live gives you a right this policy doesn't mention, you still have it. Ask at the same address.
8. Security
Connections are encrypted, and files are opened through short-lived signed links. Passwords are never stored in plain text. We can't read yours, which is why a reset is the only way to recover an account. Only the staff roles that need student data can see it. For example, a tutor account can't open a student's payment records, and the database itself blocks it.
A student account can be signed in on two devices. This stops one paid account being shared with a class, and the limit only applies to course content. Your payments and support chat still work on any device, so you can always ask for help. New phone? Contact support and we'll remove the old device.
9. Age
Memorize Medicine, its apps and every academy portal on it are for people aged 18 and over. We don't knowingly collect data from anyone under 18. If you think someone under 18 has made an account, tell us and we'll delete it.
10. Contact
Questions about this policy, or to see or delete your data: [email protected]. You can also reach us on WhatsApp or Telegram using the links at the bottom of this page, but please use email for anything about your personal data so there is a written record.
11. Changes to this policy
We may update this policy as the Platform changes. The date at the top shows the current version. If a change affects how we use your data in an important way, we'll tell you in the app before it applies. If you keep using Memorize after a change, you accept the updated policy.