Frequently asked questions
Common questions about courses, payment and using Memorize.
How do I enroll in a course?
Create a free account, then open the course you want and follow the payment steps. Courses are sold individually — there's no subscription, so you only pay for what you're studying.
How does payment work?
You transfer the course fee using the payment method shown at checkout, then upload a photo of your receipt. Our team verifies it and enrolls you — some payment methods are approved automatically, others are reviewed by hand, usually the same day.
How long does receipt verification take?
Most receipts are reviewed the same day. You can check the status any time under Payments in your dashboard — it will show Pending, Approved, or Denied (with a reason, if denied, so you know what to fix and resubmit).
My receipt was denied — what do I do?
Check the denial reason shown on the receipt in your Payments page — usually it means the transfer details didn't match what we could verify. Resubmit with a clearer receipt or the correct details, or reach out to Support.
Is there a free trial?
New accounts can try one course for free before paying for anything, so you can see how the lectures, flashcards and question bank work before committing.
Can I study offline?
Flashcards and the question bank work with a weak connection once loaded. Video lectures are streaming-only — they're protected content, so they play over a connection rather than downloading to your device.
What devices does Memorize work on?
Any phone, tablet or computer with a modern browser. On a phone you can install Memorize to your home screen (Android: tap the browser menu → Install app; iPhone: Share → Add to Home Screen) so it opens full-screen like a normal app.
Are quizzes and mock exams timed like the real thing?
Exam-style quizzes are timed blocks with full explanations, built to mirror the format of exams like USMLE, MRCS and MRCP.
How do I reach a tutor with a question?
Message them directly from a course — it's a real conversation with your tutor, not a public forum post.
How do I contact support?
See the Support links in the footer below (Instagram, WhatsApp, Telegram) — or use Payment help for anything receipt/payment-related.
Note for the owner: these answers describe what the Platform actually does today, grounded in the code (course-by-course pricing, manual receipt review with an auto-approve path, one free trial, streaming-only video, timed exam-style quizzes). Add or edit questions as you get real ones from students — this page is meant to grow, not stay fixed at this list.